FAQ

Yes they are original products of MuxAroma. We sell impressions of designer fragrances. 

We sell high quality impressions of designer fragrances. Our perfume oils use the high quality ingredients to create a new inspired aroma that you will like.

MuxAroma competes with designer brands. It does not use their fragrances and is not associated in any way with the designer brands or their manufacturers. All trademarks are property of their respective owners. We are in compliance with the Competition Commission of Pakistan’s Act and Policies.

We are pleased to accommodate returns and exchanges within 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must not be used more than 10% of the total quantity or damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and the amount will be automatically credited to your bank account.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Lasting varies for every perfume. The lasting duration of any fragrance depends on the application area, season, and quantity applied. Lasting of each perfume is written in the performance section of each perfume.

Well, buying online and through brick and mortar stores have their advantages and disadvantages. On the internet, you can always search around perfume and read how it smells like and its notes. Plus our liberal exchange and return policy mean that you can always return or exchange if you do not like, all from the comfort of your home.

Both the oil and the spray versions are created with the same fragrance, Roll-ons are concentrated perfume oils, so in theory, they should smell the same. It comes down to your body chemistry, and how each version smells on your skin.

It depends and varies perfume to perfume. However, the average concentration is 35% which is the maximum possible.

Alcohol is not dirty in itself and is acceptable to be utilised in medicines, perfumes, detergents and other useful usages. This has to do with the fact that alcohol itself is not dirty, the ban is on the consumption/drinking of alcohol. The liquor (khamr) is banned in Islam. Liquor consists of sugar, alcohol and water after the fermentation process. So any alcohol not passed through the fermentation process can be used. Keeping this fact in mind, usage of perfumes because of the alcohol content, irrespective of the concentration of alcohol in it, is not prohibited or banned and namaz will be accepted.

We’re as eager to deliver your parcel to you as you are to receive it!

Here’s when you can expect to receive your order:

– 2-3 business days within Multan
– 3-4 business days in other cities
– Note that sale days are usually very busy so the parcel may take a little longer than usual to reach you.

Yes, we do provide the option for cash on delivery. However, for orders amounting to more than 10,000 rupees, we require an advance payment of half the order amount. This is to ensure a smooth delivery process and a successful order for both parties involved.